Partner FAQ’s
This FAQ explains how partnership with Human Capital Bridge operates from a commercial, contractual, and governance perspective. It is intended to provide clarity for partners and reduce misunderstandings related to referrals, fees, obligations, delivery responsibilities, and representation.
About the Partnership
1. What is the role of Human Capital Bridge (HCB) in the partnership?
HCB acts as an independent connector and referral platform, introducing potential clients to delivery partners and supporting early-stage alignment. HCB does not deliver services, does not act as an agent, and does not assume delivery responsibility
2. Is the partnership exclusive?
No. The partnership is non-exclusive. Both HCB and the partner are free to engage with other clients, providers, or intermediaries.
3. Does becoming a partner guarantee business opportunities?
No. Partnership with HCB does not guarantee opportunities or project awards. Introductions are made on a needs basis and are carefully aligned with each partner’s expertise and scope of services, ensuring a strong potential fit. While opportunities shared
through HCB are highly targeted, final decisions remain with the client and no outcomes can be guaranteed.
4. How do HCB prioritise partners within its ecosystem?
Partner prioritisation is first and foremost based on best fit for the client’s needs, including relevance of expertise, comparable regional experience, sector alignment, and ability to deliver impact. In addition, HCB operates a tiered partner model. Tier 1 partners are those aligned with the standard commercial framework outlined in the HCB Partnership Agreement and are typically prioritised for long-term and strategic engagements. Tier 2 and Tier 3 partners may have modified agreement terms, which can influence prioritisation, particularly for larger or more strategic opportunities.
Referrals & Introductions
5. What constitutes a valid referral from HCB to a partner?
A referral is considered valid when HCB introduces a client to the partner and the client was not already in active discussions with the partner for the specific opportunity.
6. How are client introductions made?
Introductions may be made via email, meetings, phone calls, or messaging platforms. After introduction, the client independently decides whether to engage with the partner.
7. Is HCB involved in sales discussions or contracting?
No. Unless explicitly agreed in writing, HCB does not participate in commercial negotiations, pricing discussions, or contracting between the partner and the client.
Referral Fees – Partners to Clients (Referrals Made by HCB)
8. What referral fee applies when HCB introduces a client to a partner?
The referral fee percentage is defined and agreed upon in the partnership agreement between Human Capital Bridge and the partner. Specific terms, including percentage and scope, are clearly outlined within that agreement.
9. Does the referral fee apply to follow-on work?
Yes. If additional work with the referred client originates from the initial introduction, the referral fee continues to apply.
10. When does the referral fee become payable?
Referral fees become payable after the partner has received payment from the referred client, in accordance with the Partnership Agreement.
Cross Referral Fees – Client to HCB (Referrals Made by Partners)
11. Can partners refer opportunities to HCB?
Yes. Partners may refer clients or opportunities to HCB when the work falls outside their scope or when a broader ecosystem solution is required, in such instances the partner who made the referral will be eligible to revenue share.
12. What referral fee applies when a partner refers a client to HCB?
Where HCB secures a paid engagement as a result of a valid partner referral, the partner is entitled to 20% of the net fees received by HCB from the initial engagement.
13. When is the Cross-referral fee paid?
The referral fee becomes payable when HCB has received funds from the engagement.
Payment, Reporting & Transparency
14. How are referral fees calculated and verified?
Referral fees are calculated based on the total project value. Partners may be required to provide contracts, invoices, and proof of payment to validate calculations.
15. What are the payment timelines for referral fees?
Payment timelines follow the terms outlined in the Partnership Agreement and are triggered only after receipt of funds by the relevant party.
Delivery, Liability & Intellectual Property
16. Who is responsible for delivery and outcomes?
The partner is fully responsible for solution design, delivery, staffing, performance, and outcomes under the client–partner contract.
17. Does HCB hold any intellectual property rights?
No. The partner retains full ownership of its proprietary methodologies, materials, tools, and intellectual property. IP ownership with clients is governed by the client–partner contract.
18. What limitation of liability applies?
HCB is not liable for client conduct, financial stability, or contractual disputes. Liability rests solely with the partner under the client–partner contract.
Term, Termination & Amendments
19. What is the term of the Partnership Agreement?
As agreed in the terms and conditions of the Partnership Agreement, the standard term is 36 months from the date of signature and will automatically renew annually unless terminated by either party with 90 days’ written notice.
20. What happens to referral fees after termination?
Referral fees remain payable for engagements initiated prior to termination and for ongoing business originating from valid referrals made during the term.
21. Can the Partnership Agreement be amended or transferred?
Amendments must be in writing and signed by both parties. Neither party may assign or transfer the agreement without prior written consent.
Confidentiality & Data Protection
22. What confidentiality obligations apply to partners?
Both parties must maintain strict confidentiality of shared information, including client details, contracts, and financial specifics. These obligations survive termination of the agreement.
23. How is confidential information handled?
Information is shared strictly on a need-to-know basis and may not be disclosed to third parties without consent.
Dispute Resolution
24. How are disputes resolved under the Partnership Agreement?
Any disputes are first addressed through good faith negotiation. If unresolved, they may be referred to mediation or arbitration, as outlined in the Partnership Agreement.
Youth Development Contribution (1%)
25. How does the 1% youth development contribution apply to partners?
For engagements routed through HCB, approximately 1% of total project value is allocated to youth development initiatives through pro-bono or subsidized capability-building services. HCB coordinates this contribution with partners as part of the engagement model. This does not affect partner fees or increase client costs. The partner has the freedom to choose to what extent they wish to participate in this initiative. This philanthropic initiative can also be led by HCB and do not have to be in the form of a commercial obligation but can also be service in-kind for example making youth development resources, programs and webinars available to underprivileged youth. In many instances this serves all involved parties well in terms of CSR and even boost partner marketing efforts to showcase their social responsibility.
Practical Questions
26. Who is the main point of contact for partnership matters?
HCB assigns a primary contact for partnership coordination, referrals, and alignment.
Contact: partnerships@hc-bridge.com
Branding, Visibility & Marketing
27. Can partners publicly reference Human Capital Bridge (HCB) in marketing materials, proposals, or client discussions?
Yes, partners may reference HCB as a referral and ecosystem partner only with prior alignment and approval on wording and context. Use of HCB’s name, logo, or positioning must remain accurate and consistent with HCB’s role as a connector and advisory platform, not a delivery entity. Any public announcements, joint case studies, or co-branded materials require written approval from HCB prior to release.
Conflict of Interest & Direct Client Engagement
28. What happens if a partner later engages directly with a client introduced by HCB outside the original scope?
If a partner engages directly with a client that was originally introduced by HCB for any related or subsequent work, this is considered ongoing business originating from a valid referral. In such cases, the applicable referral fee continues to apply as outlined in the Partnership Agreement. Partners are expected to act transparently and notify HCB of any expanded or additional engagements with referred clients.
Geographic Scope & Cross-Border Engagements
29. Does the partnership or referral fee structure apply across different countries and regions?
Yes. Unless explicitly agreed otherwise in writing, the partnership and referral fee principles apply globally, regardless of geography. If a valid referral made by HCB results in work delivered in a different country, region, or subsidiary of the same client, the referral fee continues to apply in accordance with the Partnership Agreement. Any regional regulatory, tax, or compliance requirements remain the responsibility of the delivery partner.
Partner Performance, Reputation & Right to Disengage
30. Can HCB suspend or disengage from a partner relationship?
Yes. HCB reserves the right to suspend referrals or disengage from a partnership if a partner’s conduct, delivery quality, governance practices, or client behaviour is deemed inconsistent with HCB’s values, reputation, or professional standards. Any disengagement does not affect referral fees already accrued under valid referrals.
Copyright © 2026 Human Capital Bridge
Copyright © 2026 Human Capital Bridge